Terms and Conditions

Reservation & Confirmation

All bookings should be proceeding directly with "Serenity Travels & Tours Co., Ltd". Serenity Travels & Tours Co., Ltd.
Address : No. (35), Myitta Street, Thiri Yadana Avenue, Mikyaungkan (2) Ward, Thingangyun Township, (Postal Code: 11071) Yangon, Union of Myanmar.
Tel/Fax : 95 1 8550 990 (Office Hours
Tel : + 95 9 513 3627 (24 Hours)
Email : wahwahtin@gmail.com,serenitytravels.myanmar@gmail.com

Payment

Deposit :
30% deposit is required once the client has agreed to take the tour package in order to guarantee secured bookings as reservation and cancellation policy of the service providers such as hotels and airlines are so strong.

Final payment :
Full payment must be made 30 days prior to the arrival of the clients by bank remittance to Kanbawza Bank. Bank Name : Kanbawza Bank Address : Pyay Road, Kamayut T/S. Yangon, Myanmar. Phone : + 95 1 (0) 8550 990, + 95 (0) 9 513 3627 Fax : + 95 (0) 1 8550 990 Account Name : Serenity Co., Ltd. Account No. : 0211130008684

Tour Price & Services

Quoted prices are net basis and valid for the specify date mentioned on the itinerary of the tour package. Included services will be mentioned in the itinerary when you book or confirm the tour. N.B: Under the condition of unforeseen circumstances beyond Serenity Travels & Tours’ control (i.e. increased government taxes or fuel charges of the flight etc..,) the price can be subject to change without prior notice. In this case, Serenity Travels & Tours will adjust the price accordingly.

Confirmations

All reservation requests are normally confirmed by return during two working days. In case immediate confirmation is not possible, principals will be informed of the booking status.

Complimentary policy

The 16th member of group will be complimentary on Half Twin Basis subject to maximum limit of three members.

Reservation fees

If hotel reservations or air tickets ONLY are required, US$ 15 reservation fee per booking will be charged.

Cancellation policy

For cancellation of confirmed arrangements, a cancellation fee will be charged according to the case incurred in addition to any other fees charged by relevant hotel, or other supplier:

Tour packages

60 days or more prior to departure a service fees US$ 100 per person will apply and rest of the deposit will be refunded*
59 to 45 days prior to departure 30% of total amount
44 to 30 days prior to arrival 50% of total amount
29 to 15 days prior to arrival 80% of total amount
14 to 7 days prior to arrival 90% of total amount
Less than 7 days to arrival 100% of total amount
*After bank fees deduction.

Hotel Cancellation

Hotel cancellation will be applied depending on the cancellation policy of respective hotels. N.B: Specifically, passenger understands that should he/she cancel their trip for any reason, passenger will be charged the cancellation fee set out in the “Cancellations & Refunds’ section”.

Refund

After commencement of travel, no refund either in full or in part will be given for unutilized services included in the programmers which are not utilized by the clients. However, in case of emergency health problem of the client, a refund will be considered after consulting the cancellation policies of our other service providers involve such as airline, hotel, and transport.

Liability

Serenity Travels & Tours Co., Ltd acts only as the agent for the passenger is regard to travel whether by rail-road, motor-coach, boat, airplane or any other means of transport and assume no liability for any loss, injury, or damage sustained by the tourists, including those occurring outside the touring program. It can accept no responsibility for losses or additional expenses due to accident, delay or changes in air or other services, sickness, weather, strike or other causes beyond its control. Participation in our tour implies the tourist agreement to the above conditions The travel agent will do what it can to assist with the reporting and claims procedures required by the client’s insurance company.

Programme changes

Serenity Travels & Tours reserves the right to modify or reverse the original program in the interest of the clients. It may substitute flights with train or coach services when deemed necessary due to unforeseen circumstances or beyond its control. However, it will always make full endeavors' to keep up the original tour program and arrangement.

Accommodations

Serenity will provide accommodation as mentioned in the travel agreement. Fare is based on twin sharing. If a separate single room is required, a single room supplement will be charged for. Daily breakfast, service charges and taxes at hotels are normally included, unless stated otherwise. Please note that first-class international accommodation may not always be available everywhere in Myanmar, especially outside the main tourist destinations. When travelling to the more remote areas of Myanmar, Serenity Travels & Tours will provide the best available alternative. If circumstances dictate, accommodation at alternate hotels of equal quality will be provided.

Travel insurance

Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling inside of the Myanmar. Please contact your insurance carrier for details. Serenity Travels & Tours strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour; including the loss of deposits through cancellation, lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.

Social Responsibility

Serenity Travels & Tours Company Limited is committed to see our clients’ visit benefits the Myanmar people in the best way. Where possible we visit restaurants, hotels, and shops that provide skills-training and a fair salary to their staff.

Testimonials

  • Spent 15 days in Myanmar superb month of February 2015, among multiple offers, our choice fell on Serenity for its speed and efficiency in responding by email to all our pre-trip questions. Onsite our French-speaking guide, a great culture, always available and up to our expectations...

    Catherine et Edouard Thamin
    Paris , France
  • The trip was a marvelous experience, thanks to excellent organization and the warm, polite and courteous people and services that were provided. What is more, there were many pleasant surprises and experiences of a once in a life time nature. I would strongly recommend Serenity Travels and Tours and especially Wah Wah Tin. I cannot thank you enough.

    Dr. David F. Perry